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Frequently Asked Questions
We hope that we will provide you with more information below.  If you have any questions or concerns not answered here, please feel free to contact us at:  info@keycruises.com or by calling our Reservations Department at 800-539-1881

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China

 
Q: Why do you need a Passenger Information Form?
A: For an intra China flight, Tibet permit, Siberia train ticket, a name must be the same as what it appears on the passport.

 
Q: Why do you need to know the children's age?
A: Children under the age of 12 must be accommodated in the same room as an adult.

 
Q: What are the minimum / maximum to operate a departure?
A: A minimim of 10 passengers are needed to operate a departure and maximum of 35. If the amount of passengers is more than 35, the departure will be split into 2 groups. (It is very important to cross reference passengers that are traveling together).

 
Q: Are triple bookings allowed on the China programs?
A: Yes, the land tours (Classic China, Chinese New Years & Ultimate Chinese New Years) can be booked and confirmed. All other programs (except for China, Siberia and Mongolia), will allow a triple in a suite, the suite will be on request and subject to availability. A triple is not allowed on the China, Siberia and Mongolia tour due to train compartments.

 
Q: Are there any luggage restrictions?
A: One check-in luggage is allowed with a maximum of 44 lbs. for all Intra-China Flights. Approximate cost for excess weight is $1.00 per lb.

 
Q: Should I be concerned about the food and water in China?
A: Most of the meals are Chinese food. Special meals are served during some of the tours, such as Peking Duck dinner, Dinner show in Xian, Dumpling lunch in Xian and hotel dinners.

One bottle of drinking water is provided complimentary per day, per person in the room or cabin (additional water can be purchased just about anywhere). DO NOT DRINK TAP WATER OR USE ICE

 
Q: What is the transportation used during the tours?
A: Air: Air China, China Southern Airlines, China Eastern Airlines, Shanghai Airlines, Hainan Airlines
Bus: Bus size range from 16 seaters to 45 seaters. The size that will be used depends on the group size. No toilets on the bus, normally a break is taken every hour.
Train: (China, Siberia and Mongolia) Train conditions are not good.

 
Q: What visas would we need?
A: Tibet: Tibet is part of China, no visa is required, but a permit is required and will be handled in China. Please do not to mention Tibet when you apply for a China visa, otherwise you need to provide a lot of additional documentation. Passengers only need to apply for a single entry China visa.
Hong Kong: Hong Kong has reunited with China as a special region. USA passport holders do not need a visa.
Siberia and Mongolia: Double entry visa is required for China, single entry visa is required for Siberia. The entry date for the Siberia visa should be counted as Day 5 based on the brochure. Non USA passport holders need to apply for a two entry visa for Mongolia.

 
Q: Do I need to carry local currency/cash?
A: Major credit cards are accepted in major department stores. ATMs are available but not convenient. We suggest that you bring travelers check as travelers checks can be easier exchanged at the hotel front desk. Carry some cash for tips and small items.

 
Q: Could you tell me more about transfers?
A: Transfers are available 24 hours on the date of arrival and the date of departure. Normally the wait is not more than 30 minutes.

 
Q: Will we have internet access?
A: Hotel: Hotel rooms have a laptop hook up for internet access. Some hotels don't charge a fee but others will charge approximate $15-$20 per day. You may go to the business center for computer and internet use for a fee. Ship: There is a internet café available, but the signal is not strong.

 
Q: Are there any health concerns?
A: Tibet: Passengers traveling to Tibet are recommended to contact their physician since the altitude is very high, approximate 11,000 feet. Siberia: Conditions on the train are not good in the upper and lower berth and possibly unable to have restful sleep. Mongolia: The road conditions are very bad Vaccinations: Not required but passengers should check with their doctor to see if they need any.

 
Q: Do you have additional information about tours in China?
A: Full day tours, everything is included, not much free time

 
Q: When is it a good time to travel to China?
A: The best season to travel to China is September and October, the temperature is approx. 70°F. June and July are hot and humid everywhere. Raining season depends on the area; Beijing is in April, Three Gorges area is in June and July.

 
Q: Could our trip be extended or customized with our Uniworld cruise/tour booking?
A: Yes

 
Q: Voltage?
A: Voltage is 220/50Hz. To use any electrical product from the United States, you need a 2-pin plug and a converter. If it's not for daily use, you can borrow one from the hotel.

 
Q: What are the tipping guidelines?
A: Our suggestion for tip per day, per guest would be: $2-$3 USD for the local guide and $1-$2 USD for the driver. At the end of the trip there will be two envelopes to be used for tips, one for the crew and one for the tour manager. Our suggestion for tips at the end of your cruise would be: $5 USD for the tour manager and $10 USD for the crew on the ship - per day, per guest. Cash only accepted for tips.

 
Q: Are we able to take our children and is there an age restriction?
A: Passengers who are under 18 years of age must be accompanied by an adult that is 21 years of age or older. Uniworld’s long-term experience is that most young children (especially those under 8 years of age) do not enjoy or appreciate the river cruise experience. There are no special arrangements, activities or accommodations for children on Uniworld river cruises and tour programs. Adults accompanying the children are responsible for their behavior during the trip. An exception to this is that we do offer “family cruises” on select itineraries during the summer months, please contact our reservations department at 800-539-1881 for more details.
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